Help & Support
Choose the right contact so your request reaches the right person.
Notarization and admin
Scheduling, notary sessions, account access, and admin questions.
charlton@notriv.comBugs and technical support
Broken pages, error messages, upload issues, and product bugs.
bryce@notriv.comCustomer success and feedback
Workflow questions, onboarding help, product feedback, and follow-up.
lewis@notriv.comSales
Plan questions, business accounts, partnerships, and pricing.
david@notriv.comSend us a message
Frequently Asked Questions
How do I get my documents notarized?
Click on the "Notarize" option in your dashboard and follow the step-by-step process to upload your documents and schedule a notarization session.
What file formats are supported?
We support PDF, DOC, DOCX, and most common image formats (PNG, JPG, JPEG). Files should be under 50MB in size.
How secure are my documents?
All documents are encrypted in transit and at rest using industry-standard encryption. We follow strict security protocols to protect your sensitive information.
Can I track the status of my documents?
Yes! You can view the status of all your documents in the "My Files" section of your dashboard, including pending signatures and completed documents.